Privacy & cookies

Truehand Services Ltd (company no. 17198824, registered office Flat 2-3, 236 Whitehorse Road, Croydon, CR0 2LB) is the controller of your personal data. Contact: info@truehandservices.co.uk.

What we collect

• Name, phone number, address/postcode, email and details of the job, when you contact or book us.
• Photos you send us of the items or property.
• If you accept cookies: information from Google Ads about which advert brought you to the site.

Why

• To give you a quote and carry out the service (contract).
• To keep accounting records (legal obligation).
• To measure our advertising, only if you accept cookies (consent).

Who we share it with

Only the specialist carrying out your job, and providers we use to run the business: WhatsApp (Meta), Zoho (email and invoicing), Google (Workspace tools and advertising, if you consent). We never sell your data.

How long

Quote enquiries that don't become bookings: up to 12 months. Customer and invoice records: 6 years, as required for tax.

Cookies

This site sets no cookies unless you click "Accept". If you accept, Google Ads cookies measure which ads lead to calls, WhatsApp messages or form enquiries. To change your choice, clear this site's data in your browser and reload the page.

Your rights

You can ask for a copy of your data, ask us to correct or delete it, or object to its use. Email info@truehandservices.co.uk. You can also complain to the Information Commissioner's Office (ico.org.uk).